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Automation and efficiency are more important than ever, so companies across all industries are looking for ways to streamline their processes and improve their customer experience. One industry that has been particularly impacted by this need for efficiency is the energy industry, where the pressure to reduce costs and improve customer experience is high. That’s where ChatBuilder comes in.
At ChatBuilder, we specialise in creating custom chatbot solutions that help energy companies reduce call center contact time, automate debt collection, send critical information and improve account health. Our goal is to provide our clients with a tool that not only meets their unique needs but also improves their bottom line.
ChatBuilder offers a multitude of different services such as know your customer, meter read automation, direct comms and validation, machine learning data processing, facilities management and debt collection.
The Know Your Customer service allows for intelligent ID and document verification, data extraction, authentication and liveness tests.
With this service customers can receive information via inbound SMS, whatsapp or email. A customer’s meter can be read through the camera function on their phone using optimal character recognition.
With Chatbuilder, energy retailers can use more modern methods to communicate with their customers. Using mobile (via SMS or WhatsApp) allows the retailer to communicate in a more effective way. With ChatBuilder automated data analysis, numbers and addresses can be validated directly and communication can be automated where necessary.
In the current market, third party companies are sent to customers homes to read the meter but with ChatBuilder the customer read journey can be fully automated. Images received from the customers can identify the type of meter, recognise the area of interest, extract the number and provide the output to the client along with a probability score.
ChatBuilder’s facilities management app is designed for field engineers, care takers or facilities management personnel in field, who need to complete actions and upload data on the go. Users can be assigned to teams, and then they can be assigned jobs with deadlines and exact mapped locations.
ChatBuilder aims to simplify the follow up for debt making the process simpler for both the retailer and end customer. ChatBuilder offers guaranteed message receipt, data validation that ensures the customer has received the debt demand, simplified payment gateway avoiding log ins and allowing transaction direct on mobile as well as the ability to automate payment plans, discounts or instigate a direct call to the call centre.
One of the key benefits of using ChatBuilder is the reduction in customer contact time. By automating routine tasks such as bill inquiries, outage reports, and service requests, energy companies can free up their call center staff to focus on more complex and urgent issues. This results in shorter wait times for customers and higher satisfaction rates overall.
Another critical aspect of the energy industry is debt collection. Late or unpaid bills can have a significant impact on a company’s bottom line. However, traditional debt collection methods can be time-consuming, expensive, and often ineffective. With ChatBuilder, energy companies can automate their debt collection process, reducing the need for costly human resources and improving the chances of successfully collecting outstanding debts.
In the energy industry, there is often a need to send critical information to customers, such as outage notifications or emergency alerts. ChatBuilder can be programmed to send these messages quickly and efficiently, ensuring that customers receive timely information when they need it most.
Finally, ChatBuilder can be used to improve account health by providing customers with personalised recommendations and reminders. For example, if a customer has a history of late payments, ChatBuilder can send reminders when a bill is due to help prevent further delays. This not only helps the customer stay on top of their account but also reduces the likelihood of future debt collection issues.
While ChatBuilder was initially designed with the energy industry in mind, our custom chatbot solutions can be adapted to meet the unique needs of a variety of industries. Here’s how our solutions can benefit other sectors:
In the automotive industry, ChatBuilder help to automate routine tasks such as scheduling service appointments, providing maintenance reminders, and answering frequently asked questions. Once these tasks are automated, car dealerships have more time and staff to improve their customer experience. Additionally, staff may also benefit from a reduced workload.
One way in which ChatBuilder can benefit the banking industry is by providing customers with instant access to account information. It can also help them resolve common issues such as forgotten passwords or automate routine tasks such as bill payments. By increasing call centre efficiency, banks can deliver an improved customer experience as well as reducing their call center volume.
As ChatBuilder can be used to automate routine tasks such as invoicing, expense reporting, and bookkeeping, it’s ideal for use in the accounting industry. By automating these tasks, accounting firms can improve their efficiency and accuracy while reducing their workload, freeing up staff to focus on other accountancy issues.
In facilities management, ChatBuilder can be used to automate routine tasks such as work order requests, building access requests, and maintenance inquiries. By providing tenants with a seamless and efficient experience, property management companies can improve tenant satisfaction and reduce their workload, freeing up staff to focus on more complex issues.
At ChatBuilder, we provide Repeatable Process Automation services for energy retailers, the automotive industry, the banking sector, accountancy and facilities management. ChatBuilder’s class-leading automation solutions meet the changing demands of a constantly evolving environment.
Our services can provide a profound improvement in the overall operations of your organisation. If you’d like to get in touch with us to find out more, you can request a demo here and we can have a chat about your business’s requirements.
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